Privacy Policy
Last Updated: March 23, 2026
Site Disclosure
We improve our products and advertising by using Microsoft Clarity to see how you use our website. By using our site, you agree that we and Microsoft can collect and use this data. Our privacy statement has more details.
Introduction
Free Flow Plumbing & Drains ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
Information We Collect
Personal Information
We may collect personal information that you voluntarily provide to us when you:
- Request a service estimate or appointment
- Contact us via phone, email, or contact form
- Subscribe to our newsletter or promotional communications
- Leave a review or testimonial
This information may include:
- Name
- Email address
- Phone number
- Mailing address
- Service address
- Payment information (processed securely through third-party payment processors)
Automatically Collected Information
When you visit our website, we automatically collect certain information about your device, including:
- IP address
- Browser type and version
- Operating system
- Referring website
- Pages visited and time spent on pages
- Device information
Microsoft Clarity Usage
We partner with Microsoft Clarity and Microsoft Advertising to capture how you use and interact with our website through behavioral metrics, heatmaps, and session replay to improve and market our products/services. Website usage data is captured using first and third-party cookies and other tracking technologies to determine the popularity of products/services and online activity.
Additionally, we use this information for site optimization, fraud/security purposes, and advertising.
For more information about how Microsoft collects and uses your data, visit the Microsoft Privacy Statement.
How We Use Your Information
We use the information we collect to:
- Provide, operate, and maintain our services
- Process and complete transactions
- Send you service-related communications
- Respond to your inquiries and provide customer support
- Send you marketing and promotional communications (with your consent)
- Improve our website and services
- Analyze website usage and trends
- Prevent fraud and enhance security
- Comply with legal obligations
Sharing Your Information
We may share your information with:
- Service Providers: Third-party companies that help us operate our business (e.g., payment processors, email service providers, analytics providers)
- Microsoft: As described in the Microsoft Clarity section above
- Legal Requirements: When required by law or to protect our rights
- Business Transfers: In connection with a merger, sale, or acquisition of our business
We do not sell your personal information to third parties.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to track activity on our website and store certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.
For more information about cookies, please see our Cookie Policy.
Data Security
We implement appropriate technical and organizational security measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.
Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal information:
- Access to your personal information
- Correction of inaccurate information
- Deletion of your personal information
- Objection to processing of your information
- Restriction of processing
- Data portability
- Withdrawal of consent
To exercise these rights, please contact us using the information provided below.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.
Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us: